SHIPPING & RETURNS
SHIPPING POLICY
Welcome to BrandNewSecondHandTools' shipping policy section. Here, we aim to provide clear and transparent information about our shipping methods, packaging, and associated costs. We believe in building trust with our customers by ensuring they have the necessary details to make informed decisions about their purchases.
We understand the importance of reliable shipping, and our goal is to deliver your orders in a timely and efficient manner while prioritizing the safety of your items throughout the shipping process.
RETURN & EXCHANGE POLICY
Our return policy at BrandNewSecondHandTools is designed to offer peace of mind to our customers. If you find yourself needing to return or exchange a product, we are here to guide you through the process. We believe in providing a straightforward and customer-friendly approach to refunds and exchanges, ensuring that you can shop with confidence and convenience.
Customer satisfaction is at the core of our return & exchange policy, and we strive to make the process as seamless as possible, allowing you to make informed choices and explore our range of quality tools with assurance. Returns MUST be initiated within 30 days of purchase and item must be sent back in original packaging and as it was sent